Your safety is our priority

Certified disinfectionStandard Cleaning Guide

In response to the Coronavirus (Covid-19) we have implemented a complete cleaning and disinfection protocol for each and every property.

Cleaning and Maintenance Staff

The cleaning and maintenance staff is equipped with PPE (Personal protective equipment) which consists of disposable gloves and masks.

They wash their hands before and after each disinfecting procedure. They also disinfect their mobile devices.

Once cleaning is completed, and before leaving, they disinfect all door knobs and handles.

The maintenance staff is not allowed in the property during a guest's stay, unless it is absolutely necessary and in case of an emergency.

Disinfecting Products

The cleaning staff uses disinfectant agents against the coronavirus and that are certified by entities such as the CDC (Centers for Disease Control and Prevention), or EPA following their recommendations to ensure effectiveness against the virus.

Some of the products are:

• Sodium hypochlorite in a concentration of 1/1000
• 25 c.c. of bleach in one litre of water
• 62-71% ethanol or 0.5% hydrogen peroxide concentrations

Disposable products such as paper to disinfect surfaces will be used for cleaning. In the case of using cloths, these will be washed at a temperature of 60ºC more after each use.

High-touch Surfaces

High-touch surfaces and those where the virus can remain longer are methodically disinfected with the recommended products. These are:

• Light switches, plugs, chains and switches for lamps and fans
• Window sills, handles, and knobs
• Cabinet handles and knobs
• Controls for large appliances and electronics
• Controls and cables for electrical and electronic equipment
• Temperature controls
• Hangers and luggage racks
• Office drawer knobs or handles
• Remote controls
• Toys, games and services for children such as high chairs.
• Staircase handrails and exterior porch railings

Floors and Bathrooms

Floors and bathrooms are also disinfected with approved anti-virus products, as well as other items such as hair dryers and amenities such as soap, shampoo and cleaning supplies.

Dishes, cutlery, kitchen utensils and household appliances

As a preventive measure, all dishes and kitchen utensils, even if they have not been used, are washed in the dishwasher at a minimum temperature of 65ºC.

Electrical appliances such as coffee makers, toasters, microwaves, refrigerator interiors, etc. will also be disinfected with the recommended products.

Textiles, sofas and upholstery

After a check out all sets of sheets and towels, even the unused ones, are put in new. They have previously been washed at a minimum temperature of 60 degrees in complete wash cycles.

Upholstery and sofas are sprayed with a textile disinfectant such as Sanytol (Biphenyl-2-ol: 0.4%, Ethanol: 30.6%).

Cleaning and disinfectionExtract of VRMA desinfection guideline

In response to the Coronavirus (Covid-19) and for your peace of mind we have implemented a cleaning and disinfection protocol in all our accommodations following the recommendations of the Vacation Rental Management Association (VRMA) and the Vacation rental housekeeping professionals (VRHP)

Below you will find a summary of these recommendations.

Cleaning and Maintenance Staff

Cleaning and maintenance staff will wait at least 3 hours to enter the property after check-out and if possible even 24 hours for more security.

If there is more than one cleaning staff during cleaning, social distancing will protocols will be followed.

The cleaning staff will be equipped with personal protective equipment (PPE) which consists of disposable masks and gloves. Splash goggles will be worn if the staff enters the property within the 3 hours after check-out.

Gloves will be disposed of after each property is cleaned and hands will be washed immediately after the removal of the gloves.

Masks will be thrown away. In the case of washable masks these will be inserted immediately in a zipper bag to be washed later.

Maintenance staff will not have access to the property during the stay of the guest, they will only have access in case of an emergency.

Disinfectants, Cleaning Agents & Materials

The cleaning staff will only use disinfectants that are certified by the EPA (United States Environmental Protection Agency) which prove to be effective against SARS-CoV-2.

You can find the list of approved disinfectant and cleaning agents here.

Some of these products are:

• Hydrogen peroxide; Peroxyacetic acid (Maguard)
• Quaternary ammonium (Clorox)
• Sodium hypochlorite (Bleach)

The materials used to clean will be disposable ones such as paper or wipes which can be thrown away after their use. In the case cloth wipes are used, these will be placed in zip bags and washed at a temperature of 60ºC or more to disinfect.

Disinfection of High-Touch Surfaces and Major Areas

All major and high-touch surfaces and areas will be cleaned and then disinfected with the recommended EPA approved products. These include:

Door knobs (inside and out), lockboxes or electronics lock panels, elevator buttons, stair railings, telephones, light switches, remote controls, arms of chairs, refrigerator door handles, sliding door handles, toilets, faucets and knobs, clothes hangers, touch screens, and play sets/toys etc.

Guest Duties Check-In & Check-Out

It is recommended that the guest should perform their check-in remotely rather than going to a vacation rental office.

It is recommended that before check-out the guest should leave the HVAC or Ceiling fans on to ventilate areas.

If this is not possible the cleaning inspector or cleaner will open a few windows.

Soft Surfaces, Upholstery, Linens and Bedding

Soft surfaces and upholstery will be sprayed with a sanitizing product.

As per linens, bedding and towels these will be removed and placed in plastic bags and thoroughly washed at a minimum of 60ºC with the recommended washing products.

Dishes, Cutlery, Kitchen Utensils and Household Appliances

As a preventive measure, all dishes and kitchen utensils, even if they have not been used, should be washed in the dishwasher at a minimum temperature of 65ºC or with recommended disinfectant products

Appliances such as coffee makers, toasters, microwaves, refrigerator interiors etc. are also disinfected with the recommended products

Floors and Bathrooms

Floors and bathrooms are also disinfected with approved products, as well as other items such as hair dryers and amenities such as soap, shampoo and toiletry supplies.